Frequently asked questions

Is there a contract
Yes, the first 24 months is for $99 p/month. After 24 months, it remains at $99 p/month and if you wanted to, you could cancel at anytime.
If i wanted to pay for it upfront can i do so?
You can, however it is far more beneficial to only pay $99 p/month because we do all the work for you, including the necessary updates, security and checks on a monthly basis. If you pay upfront then you don’t get the benefits of our offer.
How long will it take to complete my website?
Once you’ve chosen a website and provided the content checklist back to us, it will take us up to 4 weeks to complete your website.  Urgent requests can be made.
Can i see a draft before its completed?
Yes of course, we won’t let you down, we allow as many drafts as it takes to get it right, however it does help if you give us all your changes together each time.
Will I be able to make changes to my website myself?
Yes, we will provide you a step by step guide on how to do task such as upload a new blog post or image yourself.
I am too busy or not tech savvy enough to add content, Will you be able to add content to my website for me?
Yes, we do have another plan for this called the Pro Plan which is $239 p/month which is very popular for busy people. You simply provide us the content as often as you like and we will ensure it is uploaded correctly.
Are there any other extra fees?
No, you get everything we’ve mentioned from $99 p/month.
What about SEO?
We provide you a website ready for SEO. We also provide you a full sheet of tips and tricks we’ve learnt over the years that will certainly help. But if you want to take it to the next level, contact us as we can certainly provide an ongoing SEO service for you.
Can I host the website on my own hosting?
We are open to it, but since we’ve been doing websites for businesses we’ve discovered many problems with incorrect hosting and setups. What we provide is proven and trusted, ensuring optimum performance for a website and allowing us to help easily should we be required. Preferably we would host the website ourselves, this is our first choice – its easy to setup and if you ever wanted it back again its simple to do – its yours. Our hosting comes as part of the $99 p/month offer.
How do I get all the content together?
Once you’ve signed up, we send you an email with every step you will need to get this information together. Don’t worry we are here to help.
What if I don't have a logo or want to change the one i've got?
It just so happens that we are pretty used to this question and have been designing logos for years now. If you would like us to look at it for you, we can do a logo for an extra $200 – how does that sound?
What are your payment options?
Payment can be made using any major debit or credit card (Visa, Mastercard, etc).
When is my billing date?
The date you first select a paid plan will be the recurring billing date. For example: If you sign up for the first time on January 10, all future charges will be billed on the 10th of every month.
What if I have multiple websites?
We’ve deliberately created the $99 offer based on feedback from customers to help with their cashflow for one site only. Each additional site will be a low $99 p/month as well.
What is your cancellation Policy?
If for some reason you feel like you haven’t received the service you signed up for, you will get your money back. This goes back 30 days. We do not offer refunds for prior month’s services.
Are the upgrade options for the Pro plan and Enterprise plan on a 24 month contract as well?
No, the only contract is for $99 p/month for the Business Plan. The other plans are month by month services, For example if you chose the Enterprise plan for $369 p/month and in 6 months time you had a cashflow problem, you can simply cancel that service and it reverts back to the Business plan for $99 p/month. Likewise you can upgrade again at anytime and go month to month, but there is never a contract for the Pro or Enterprise Plan.

Do you have another question for us?